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Northcott Newsletter

Available to all residents at Northcott Care Centre, our newsletter is a great way to keep everyone informed and up to date.  Check out our most recent newsletter – April to June, 2024.


Albertans are learning to live and deal with this unanticipated and evolving challenge. We highly support Alberta Health Services recommended vaccination for Albertans, particularly those involved in providing or receiving continuing care services and working with individuals at high risk. We are committed to protecting the safety and welfare of our staff and residents, and continue to implement the following government directives and measures:

Visiting Policy

  • Visitors are no longer limited in number, and the wearing of a mask is optional.

Operational and Outbreak Standards

  • Situation specific isolation and quarantine requirements remain.
  • Outbreak procedures will continue to be followed.

Spotlight on Staff

We are fortunate to have dedicated and highly-qualified staff at Northcott Care Centre. We would like to introduce you to:

Tosha Serle – Site Manager.

I was invited to join the Northcott Care Centre team in 2010 as a Registered Social Worker. In 2013 I proudly accepted the position of Site Manager and enjoy the dual roles immensely to this day. Prior to long term care I worked in the school system as a registered social worker and rehabilitation practitioner. I knew all along that my goal was to stay in the school system as long as my kids were in school and that a change would be due once they were done. The opportunity to join Northcott was perfectly timed and has been extremely rewarding. It is my belief that when we admit a resident into long term care we are actually admitting the whole family. Long term care is another journey on our path of life, and my goal is to help make it as pleasant as possible. At Northcott we believe in the holistic approach of meeting the resident’s physical, emotional, psychological, social, cultural and spiritual needs. It is truly an honour and privilege to serve our residents and their families.

Stephanie Lynn – Director of Care

I have been a Registered Nurse at Northcott Care Centre since the spring of 2013, and in the Director of Care role since 2015. As a nurse my passion has always been providing care to seniors, particularly to those living in long term care. Before Northcott Care Centre, I worked in a continuing care facility in Edmonton. I started working there after my first year of nursing school as a Healthcare Aide, then as an Undergraduate Nurse giving medications, then as a Graduate Nurse and finally, after finishing my degree, worked as a Registered Nurse in the Care Leader role. I have been working in continuing care for almost 17 years and have had the opportunity to work in multiple nursing roles. I believe this has given me a unique perspective of long term care, and has better equipped me to build relationships with staff and to continually improve resident care. I am so proud to be a part of our wonderful and compassionate team and am honoured to be able to care for our residents and their families. As a team we always try to provide the highest quality of care possible and pride ourselves on ensuring a welcoming environment where residents, family members, visitors and staff can all feel connected.

Laughter is the Best Medicine

A little boy visits his farmer grandpa and watches him milk the cows.

The next day one of the cows runs away and grandpa is really upset about it.

“Don’t worry, Grandpa,” says the boy helpfully, “she can’t have gone very far with an empty tank!”